Customer Success Manager

Description

We are looking for an experienced customer success manager with a successful track record to lead our customer success activities.

About Opinion Stage

Opinion Stage is a remote-first SaaS company specializing in getting questions answered. We offer powerful tools to create interactive and visual quizzes, forms, and surveys that get more and better results. Thousands of brands including the likes of Microsoft, Unilever, Uber & NBC use our tools to boost engagement, gather leads, get feedback, do research, drive sales, and more. For more information, check our website.

What you will be doing?

• Serve as the customer voice in the company
• Manage our chat & email communication using Intercom
• Solve issues encountered by our clients
• Run sales-focused Zoom talks with new & existing clients
• Manage & help create our help center, including both text & video how-to content
• Test new features and key releases
• Serve as an account manager for enterprise customers
• Run churn-reducing activities
• Help drive upgrades
• And more...

Requirements

• 3+ years of successful experience in customer success in a SaaS company is a must
• Strong understanding of SaaS products and the customer success lifecycle
• Mother tongue level speaking & written English
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills
• Work in European hours