FP&A Customer Experience Specialist

🌍  ABOUT LIVEFLOW:

We're building LiveFlow to help millions of people build better businesses by helping them manage their finances easily.

Every company has to manage its P&L and its cash. Still, too many companies drown because of manual financial work, the absence of understanding of how their numbers work, and too many other day-to-day priorities.

We want to fix that.

We are backed by world-class investors like YC, YC Continuity, Seedcamp, WndrCo, Moonfire, Bradley Horowitz (VP Product, Google), Tomer London (Co-Founder, Gusto), and more.

🧠 ABOUT THE ROLE

We are seeking a dedicated and empathetic Customer Experience Specialist, a vital role designed for individuals passionate about ensuring customer satisfaction. As the pioneer in this position, you will take end-to-end responsibility for crafting unforgettable experiences for our customers.

Our high bar is set at a 9.7/10 rating on G2 for Customer Support, and your role will be pivotal in maintaining, if not elevating, this standard.

This role is specifically designed for people with top-notch financial modeling skills who are eager to grow their career in a customer-facing role.

WHAT YOU WILL DO:

• Develop and implement scalable customer experience processes to ensure business growth without compromising customer experience.
• Address customer support queries promptly and empathetically, consistently exceeding customer expectations.
• Collaborate closely with our customers to facilitate seamless end-to-end implementation of LiveFlow.
• Serve as the conduit between our customers and the product and engineering teams, effectively communicating customer issues and feedback internally to drive product improvements.
• Craft a comprehensive Customer Experience Playbook to catapult LiveFlow to its next level of growth, incorporating customer insights, innovative strategies, and industry best practices.

🧳 WHAT WE'RE LOOKING FOR:

• 2+ years in an accounting, finance, or similar role.
• Advanced financial modeling and Excel skills.
• A passion for delivering exceptional customer experiences.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills and the ability to think independently in a fast-paced environment.
• You are humble, you ask a lot of questions, are naturally curious and hungry to achieve impressive things in life and work.

BENEFITS:

• Competitive base salary
• Substantial equity package
• Health, vision, and dental insurance
• 401(k)
• All the latest tech you need; MacBooks, monitors, etc.
• Monthly budget to spend on books and conferences to keep learning

The estimated base salary for this role is $50,000 - $70,000. This range is subject to change, and the final base salary will be determined by factors such as geographic location, skills, work experience, and business needs.