Site Reliability Engineer - Observability

We are able to hire in  Austria, Germany, Italy, Netherlands, Poland, Portugal, Spain, Switzerland and United Kingdom.

At commercetools, we are:

Engaged: We didn't become the fastest growing, highest ever valued SaaS software company in digital commerce with nearly 100% year-over-year growth by sitting on the sidelines.

Inspired: We continually explore what's possible. As the founder of the headless commerce concept, the leader in true composable commerce, and the visionaries behind MACH® — our patented tech has radically disrupted the world of enterprise ecommerce software. And we are just getting started!

Valued: Intelligent, resilient, passionate individuals hailing from over 50 countries across the globe, speaking over 43 languages, and collectively embracing diversity, encouraging inclusion, and fostering a culture of care.

The Opportunity:

Join the Cloud Tools team and work with smart colleagues worldwide! We provide, protect, and progress software and services required for operating the commercetools platform in the various clouds. We do this using technologies such as Kubernetes, Serverless platforms, or PaaS preferably — with an ever-watchful eye on their availability, capacity, and performance. Our customers are internal developers and other teams using our services.

Our top supported groups of services in a nutshell:

• Logs - Indexing log events, querying/search log events
• Metrics - Collecting metrics, querying metrics, alert handling
• Security - Authentication (SSO), automated SSL and key handling
• CI/CD - Build pipeline for services and software provided by our team
• SLOs - Infrastructure for providing SLO metrics and SLO reports

We have regular stand-ups, pair programming, and knowledge-sharing sessions. Our team culture is defined by transparency, support, openness to all ideas and voices, and continuous learning.

Your Mission:

• Contribute to engineering efforts from design to implementation, solving complex technical challenges around developer and engineering productivity and velocity
• Design and implement resilient and scalable infrastructure and services used by our development teams at commercetools
• Minimize incident impacts by being informed upfront with monitoring, logs, and metrics and having an eye on IT standards and security
• Take part in on-call rotation (with the worldwide distributed team) for production systems

What you need to succeed:

• Experience as a Systems Engineer and Software Engineer
• Strong skills in Linux and at least one additional major programming language (preferably Golang, Python, Java, or Scala, as we use the first two most of the time, and the other two are fine as our backend is JVM-based)
• Experience with one of the major cloud providers (Google Cloud, Amazon AWS, Microsoft Azure)
• Knowledge of containerisation and container orchestration technologies such as Google Kubernetes Engine (GKE), Amazon Elastic Kubernetes Service (EKS) or Microsoft Azure Kubernetes Service (AKS)
• Experience with automating infrastructure provisioning, DevOps, and continuous integration/delivery
• Experience with managing logging and monitoring systems (e.g. Prometheus/Thanos) at scale
• The mentality to share and the aspiration to constantly improve yourself and learn new things
• Fluent English to work in an international, cross-functional team

Nice to have:

• Experience with distributed tracing (e.g. OpenTelemetry)
• Experience with networking, load balancing, request routing, service meshes
• Experience with managing cloud provider infrastructure using Terraform
• MongoDB and ElasticSearch operational experience
• Advanced JVM knowledge
• Experience working with a globally distributed team

Tech at commercetools:

We Are Open Source And Innovative By Design

🚀 We make rapid progress by being early adopters of React, Scala, and GraphQL

📋 We share & contribute to the open source community: https://github.com/sangria-graphql

⚙️ We <3 Automation and Machine Learning

We care about your Growth and Well-being

💰 Competitive compensation package: Generous compensation structure consisting of salary, competitive stock option package, various benefits  and perks

☀️ Remote Work: Up to 60 days/year from a country different from your base country  

💻 Open Learning & Development Budget

📚 ct Academy: Regular internal training sessions

⌚️ Flexibility: Morning person or night owl? We believe in outcome and motivated employees

🚀 Mindset & Growth: A diverse, creative workspace with an international culture & learning environment

Are you ready? Come grow with us!

🔍 Are you looking for something else? Check out our Career Page and our Website for more information.

We are all different and that is what makes us stronger! We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company better.

commercetools celebrates being a diverse environment and is proud to be an equal opportunities employer. If your professional profile aligns with our specific hiring requirements and company culture, then we encourage you to apply. We will assess your competencies, future potential, approach to learning and self-development and passion, and not your age, color, national origin, religion, gender, gender identity or expression, sexual orientation, familial status, genetics, or disability.