Technical Support Specialist

Description

Uptime.com, a leading website monitoring company, is seeking a highly motivated Technical Support Specialist to join our team. If you are self-disciplined and looking to work full-time remotely in the EU, this is the position for you.

As a Technical Support Specialist, you will be responsible for responding to incoming support requests and providing outgoing customer outreach. To excel in this role, you must possess excellent communication skills, both written and verbal, and have prior experience in a comparable technical support position.

We will give priority to candidates with industry experience who can demonstrate their professionalism and knowledge in the field.

• Timezone/Shift required: Monday to Friday, 8am to 5pm CET. We are hiring candidates within the EU who can work during these hours.

Responsibilities:

• Providing technical support to clients via email, live chat, or phone
• Conducting client success outreach and product demo calls
• Collaborating with the Sales Team on Technical calls for potential clients
• Assisting with QA of internal development for end users
• Managing internal support and operational tasks
• Reviewing and editing content for the marketing site and user-facing support documentation

Requirements

Qualifications:

• Strong analytical and critical thinking skills
• Native or Advanced English speaker and writer
• Strong written and verbal communication skills
• Tech-savvy
• Autodidact (self-learner)
• Strives for technical correctness
• Ability to work well with remote teams
• Proficient at resolving problems remotely
• Self-starter, self-motivated
• Must be able to multi-task and troubleshoot quickly in a fast-paced environment
• Team player and collaborator
• Understanding of website protocols

Great to have:

• A passion for technology and its abilities
• Experience with video or visual mediums
• Creative collaboration and problem-solving skills
• Experience with Zendesk
• Familiarity with website monitoring

Benefits

How we will support your growth and success:

• Partner with executives, leadership and cross-functional organization including engineering, marketing and business operations.
• Professional development opportunities to further skills and knowledge
• Discover the exciting world of monitoring, observability, and SRE while becoming an advocate and drive innovation in the industry.
• A supportive team of passionate and dedicated individuals all focused on building the best monitoring service in the world.

• Health Care Plan (Medical, Dental & Vision) for US Employees
• Unlimited PTO (+Vacation, Sick & Public Holidays) - even for our contractors
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home (we have been fully remote since 2013!)